New CSI mobile  has some minimum requirements you need to take into account.

Prerequisites related to the CSI software

1. Minimum Version: Ensure your CSI software has the 12.1 version from June 2025 or 
newer.

2. Database integrity: Ask the CSI team to correct (for free) any integrity issues (foreign key 
errors) in your CSI database. 

3. User Email Configuration: Please ensure that all active CSI users have their email 
addresses added to their user information in the CSI software. CSI API access is granted 
via enterprise authentication, and all user invitations are sent via email.

4. Plugins and customized fields in your CSI software: Check if your software (CSI 
Lawyer or CSI Professional) has any plugins or customizations which the CSI API may not 
be able to handle. Such customizations cover e.g., fields that have been set as mandatory 
in the CSI software. 

Next steps: New CSI mobile: activation steps