The software supports managing identifications both at the customer level and the matter level. Each customer can be assigned an individual required identification level and risk assessment level, which determine how thorough the identification process must be and how long it remains valid. The required identification level and risk assessment are determined based on the customer’s profile, taking into account, for example, the customer’s political influence or connections to high‑risk countries.
The identification level and risk assessment defined for a customer are inherited by all of the customer’s matters, but they can be modified on a matter‑specific basis. This may be necessary, for example, if a customer involved in the matter already has a valid normal‑level identification, but the risk level of the new matter requires a new, more thorough identification or a shorter identification interval. The required identification level and risk assessment level can also be adjusted during the handling of an identification event if needed.
The required identification level and risk assessment are defined in the customer window on the Identification tab.
The required identification level can be set to standard, simplified, enhanced, or “not required.” If no required identification level is set, the software defaults to standard. If the customer does not need to be identified and “not required” is selected, the “Identification Level Reason” field becomes mandatory, and you must clarify why identification is not needed. You can write the reason in your own words or select it from a list if the power user has defined alternative reasons in the settings for bypassing identification.
The risk assessment value defaults to “Default,” which sets the identification event’s validity to 24 months. The power user can define additional risk assessment levels in the settings and specify a validity period of 6–60 months for each.
If desired, you can also enter a description of the corporate customer’s business in the “Description of the Line of Business" field and other identification-related information in the “Other Information” field. The “Identification Required Modified by” and “Identification Required Modified on” fields are automatically updated when the customer’s information is saved.
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