The CSI software usage fees include expert support services, available to you by email and phone for issues related to using the software. If you are unsure how to use a specific function and cannot find a solution in the user instructions, we encourage you to confirm it with our support service. We provide service in Finnish, Swedish, and English, and we also act as the primary customer support for the document management systems we resell, NetDocuments and M-Files.

Support by Email or Phone

Our customer support is generally open on weekdays from 9:00 AM to 4:00 PM (GMT+3), during which you can reach us by the support email (help@csihelsinki.fi) and the phone number (+358 10 322 7880). During summer weeks, we operate with shortened hours, and there may be brief exceptions to service hours due to internal meetings. Longer exceptions will be announced on the support site.

We prefer to receive support requests primarily by email at help@csihelsinki.fi, as this ensures they are visible to all our experts in the Zendesk ticketing system. Handling support requests sent to personal email addresses may be delayed due to absences.

We aim to respond to support requests as quickly as possible, considering their urgency. Problem investigation begins no later than the next working day. If the issue cannot be resolved through customer support, technical specialists will be involved in the investigation.

Remote Support