Customer identification and verification required under the Know Your Customer (KYC) obligation is always carried out outside the CSI software. However, the software allows you to define the level of identification required for each customer and how long the identification remains valid. Based on this information, the software manages the identification status and ensures that the matter is processed appropriately while the identification is still incomplete.

The CSI software can be integrated with DOKS or the Lundify Compliance service (formerly Due Compliance).

In both integrations, the matter-specific identification process in the KYC service can be set to start automatically when a new matter is opened in the CSI software. Although the identification activities take place within the KYC service, their progress can be monitored from within the CSI software.

Once the information from the completed identification in the KYC service has been retrieved into the CSI software, the identification is marked as completed, and the matter can proceed without restrictions. Only the identification status, timestamp, and information of the person who performed the identification are transferred to CSI. All other KYC data remains stored in the KYC application.

You can obtain more information about KYC integrations and their implementation from CSI Support.