If you wish, you can easily send an email about the matter to the primary contact person. The “Email to Principal” button on the matter’s ribbon:

• Opens an email message in Outlook
• Fills the recipient field with the primary contact’s email address (for a private person matter, the customer’s email address)
• Fills the subject field with the matter’s name and number.

If the primary contact or principal lacks an email address or it is in the wrong format, only the subject field is filled in the message.